ChatGPT at the city of Breda
Cities | Public Services x AI
The city of Breda is located in the south of the Netherlands with a surface area of 128,68 km². Breda is moving forward and is continuously looking for ways to improve life in the city. With 186.504 citizens, Breda is the nineth largest city in the Netherlands.
The situation
A city of this size holds an enormous amount of data which was difficult to search through. Some of these documents consisted of complicated and complex sentence structures like the HR-documents or work contracts. The large number of documents and their difficult structure makes it hard to look something up when not the exact same wording is being used.
The solution
Heroes proposed an extensive strategy to centralize all these documents. By uploading the information into a secure domain, Azure-OpenAI, related to ChatGPT, it could scan, understand, and answer the questions efficiently based on the information entered. In addition, to maintain transparency and direct access, every response would be accompanied by a reference to the original document, ensuring users can directly engage with the primary source.
The solution is unparalleled in this market. Unlike the other possible solutions, Azure-OpenAI offers the option of having all the advantages of OpenAI without losing their privacy or ownership of data.
Azure-OpenAI makes the information accessible to everyone. Any user, regardless of their previous knowledge about the documents, can easily access the data saved in the program. This doesn't just offer immediate access but also allows users to focus on analysing the information instead of spending a lot of time on locating the right documents.
The three key takeaways for every company
The democratisation of information: Making sure large amounts of data are easily accessible can have a huge impact on the efficiency.
Privacy first: The addition of technologies like Azure and OpenAI makes sure companies can have the advantages of AI whilst maintaining data privacy. The data stays within the client's cloud environment, without data transfer to external servers for the training of LLMs.
User-centric design: Shifting the user experience from 'searching' to 'analysing' can revolutionize information consumption and productivity.
By implementing Azure-OpenAI, the city of Breda is taking a groundbreaking step forward. The advantages are, amongst other things, an improvement of efficiency within internal processes and large accessibility to the documents and information. With this step, the city of Breda is definitely leading by example.
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